From our studio to your next cup makeover. Here is what to expect when your Julia DIY order is ready to travel.
Shipping from China
Our orders are dispatched from Zhuzhou, Hunan, China. The contact address for our business is Room 2402, Building 8, Yidu Xintiandi, No. 277 Hongqi North Road, Tianxin Subdistrict, Shifeng District, Zhuzhou, Hunan, China. Please confirm that we can deliver to your destination before arranging payment.
Estimated delivery: 13–15 days
Estimated delivery is 13–15 days. This is an estimate, not a guaranteed arrival date. Please confirm the expected dispatch date and delivery timing for your specific order with our livestream team. The destination, carrier operations, peak periods, weather and customs processing may affect arrival.
Before your parcel is dispatched
Make sure your selected designs, quantities, order reference and delivery details are correct. If your order uses a deposit and a later balance payment, follow the arrangement confirmed by our team. Contact us promptly if you need to change your delivery address; a change may no longer be possible once a parcel is with the carrier.
Delivery updates
Contact our team with your order reference if you need a dispatch or delivery update. Where tracking information is available for your shipment, we can help you check it. If your parcel seems delayed or is marked delivered but cannot be found, contact us so we can investigate with the information available.
Damaged or quality-affected items
If your order arrives with damaged products or a quality issue, please contact the livestream team and provide your order reference and clear photographs of the affected items and packaging. After confirming the issue, we will arrange replacement of the affected product. Read our Refund & Return Policy for the next steps.
Need a hand?
[email protected] · WhatsApp: +86 187 0733 1170. You can also message the team through our TikTok account, @user1863880099510.