Your trust matters to us. This Privacy Policy describes how Julia DIY handles personal information when you browse juliadiy.shop, contact us, create an account or arrange a cup wrap order through our TikTok livestreams.
Who is responsible
Julia DIY is responsible for the personal information we collect for our shop and customer service. You can reach us using the contact details below. This notice covers our website and our handling of messages, not the independent privacy practices of TikTok, WhatsApp, your email provider or a payment provider.
Information you provide
We may receive your name, email address, telephone number, delivery address, TikTok username, account details, order references, selected designs, payment status and customer-service messages. If you report a damaged item, we may receive photographs or videos you choose to send. Please avoid including unrelated personal information or full payment-card details in messages.
Information collected when you browse
Our website, hosting and security services may process your IP address, browser and device information, page requests, timestamps, session identifiers and security logs. WordPress and WooCommerce use cookies or similar storage to support functions such as sign-in and shopping-cart sessions. Cloudflare provides website delivery and security services and may process network and request information for those purposes.
How we use information
We use information to respond to questions, match livestream payments to orders, process and fulfil confirmed orders, manage accounts and shopping carts, arrange delivery, investigate quality issues, prevent abuse and maintain records required for business or legal purposes. Where relevant law requires a legal basis, these activities rely on steps requested before a purchase, performance of a contract, legal obligations or proportionate interests in operating and protecting the shop. Where consent is required for an optional activity, it must be obtained separately.
Who receives information
Relevant information may be shared with service providers supporting hosting, site security, order administration, payment processing and delivery, and with advisers or authorities where necessary or required by law. Delivery providers need the details required to deliver your parcel. When a payment service is offered at checkout, its own notice explains how it handles payment information. We do not use public livestream comments to request your full delivery address or payment-card details; send private order information through the agreed private channel.
Cookies and your choices
Cookies and similar storage may be necessary for account access, cart contents and security. You can manage cookies through your browser, but blocking essential storage may affect these features. This notice does not itself enable advertising or analytics tracking. If optional tracking is introduced, the notice and any consent choices required for it must be updated.
International handling
Our business contact address is in China. Information may be handled in China and in locations where our hosting, communication, delivery or other service providers operate. Applicable data-protection requirements and any required safeguards must be followed when information is transferred across borders.
How long we keep information
We retain information for as long as reasonably necessary to handle your enquiry, fulfil and support an order, operate an account, resolve a dispute, maintain security or meet applicable recordkeeping requirements. The appropriate period depends on the type of information, the purpose, order status and relevant legal obligations. You can contact us to ask about information associated with your account or order.
Your choices and rights
Depending on the law that applies to you, you may have rights to request access, correction, deletion, restriction, portability or an objection to certain processing, and to withdraw consent where processing depends on it. Contact us to make a request. We may need proportionate information to verify your identity. Some information may need to be retained for legal obligations or unresolved transactions. You may also contact the relevant data-protection authority where that right applies.
Security and updates
We use access controls and technical measures to protect the website, but no internet service can promise absolute security. Keep your account password private and notify us if you suspect misuse. We may update this notice as our services or practices change; the update date appears on this page.
Contact us
Questions about this policy? Contact Julia DIY at [email protected] · WhatsApp: +86 187 0733 1170.
Contact address: Room 2402, Building 8, Yidu Xintiandi, No. 277 Hongqi North Road, Tianxin Subdistrict, Shifeng District, Zhuzhou, Hunan, China.